Last updated: 17th May 2025

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At Floating Media (“we”, “us”, “our”), your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

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1. What Information We Collect

• Contact details: Name, email, phone number, and anything you provide through our enquiry forms or when contacting us.

• Booking and event details: Event dates, venues, and your preferences for your wedding film.

• Website usage data: Information collected via cookies and similar technologies, including Google Ads and Analytics (only with your consent).

• Payment details: If you book directly through our site, payment information is processed securely by our payment provider.

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2. How We Use Your Information

• To respond to your enquiries and process bookings.

• To deliver and improve our videography services.

• To keep you updated about your booking.

• For advertising and analytics (only if you give consent).

• To meet legal and regulatory requirements.

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3. Cookies & Tracking

We use cookies to make our website function properly and, with your permission, to understand how visitors use our site and to show relevant ads (such as Google Ads). You can manage your cookie preferences at any time using the consent banner.

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4. Sharing Your Data

We do not sell your data. We may share your information with:

• Service providers (like payment processors and email platforms) who help us run our business.

• Google and other third parties for analytics or advertising, but only if you give consent via the cookie banner.

• Legal authorities if required by law.

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5. How We Store Your Data

Your information is stored securely and only kept for as long as needed to provide our services or meet legal obligations.

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6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for marketing or cookies at any time.

• Complain to the UK Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

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7. Contact Us

For any questions or requests regarding your data, please contact:

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Floating Media
108 Brooklands Road
Sale, M33 3QF
info@reellondon.com